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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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melissa large

June 5, 2025

5  out of  5
rating by melissa large
"I have had several different insurance companies throughout my life. We have had Herbie State Farm for several years now. When inquiring several years ago, speaking to Kyle whom made our insurance needs extremely exceptional and we joined right away. Yesterday I called and spoke to Jennifer about some insurance questions. Let me tell you about Jennifer! Jennifer not only answered the question I called about but she then took a look over our insurance. She ended up savings us a lot of more money off of our insurance. She then took the extra time to explain other insurance needs we may need. Thank you Jennifer! You went above and beyond for us! If you have any insurance needs Herbie Strange State Farm is where you should go. They will do anything possible to help you! Oh!!! And be sure to ask for “ Jennifer!”"
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Eric Kellam

May 27, 2025

5  out of  5
rating by Eric Kellam
"I went through a total loss on my 2018 car. The young lady help me with everything I never been through this ever in my life she made it alot easier to do and understand. Mr Strange she needs a raise. Thank you at State Farm Herbie"
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B Smith

May 21, 2025

5  out of  5
rating by B Smith
"I’ve been with Herbie for years as my insurance agent. The rates from State Farm are terrific and the staff in this office are top flight. Barbara and McKenzie are always quite helpful with anything we need as well as Herbie."
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dawn knece

May 9, 2025

5  out of  5
rating by dawn knece
"Friendly and fast service"
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Jackson Stansberry

April 17, 2025

5  out of  5
rating by Jackson Stansberry
"I contacted Kyle Strange to set up a new policy, he was quick to respond and very helpful. I appreciate him taking care of me so quickly. I would 100% recommend Kyle at State Farm!"
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Jane Aites

April 8, 2025

5  out of  5
rating by Jane Aites
"Anthony Austin was Awesome with helping get my new car insurance going! Thank you Anthony!!!"
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Anthony Maughmer

April 4, 2025

5  out of  5
rating by Anthony Maughmer
"Spoke with Kyle Strange. He took the extra effort to make sure that we knew of every coverage that State Farm has available. Great people to work with."
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Nate Porter

March 20, 2025

1  out of  5
rating by Nate Porter
"They charged me 120 a month for full coverage and then over a year I'm now paying 235 a month and can not get a reason why .. so I switched to progressive and saved 115 a month and my deductible is lower. Thank you state farm for making me look to another insurance company, by the way no tickets or accidents in 11 year's"
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David Phillips

March 4, 2025

5  out of  5
rating by David Phillips
"The Waverly office saved me $399.00 on my auto insurance every six months. I am so glad that I asked them to quote my insurance."
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Morgan Shepherd

February 26, 2025

1  out of  5
rating by Morgan Shepherd
"All they do is raise my insurance in two years my insurance went up 50 bucks price"
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Julie Wettersten

February 5, 2025

5  out of  5
rating by Julie Wettersten
"Kyle was very communicative and helped with everything we needed to get our policies quoted and switched over in a very timely manner. Saved us over $700 every 6 months. We are very happy with the savings and service."
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Jennifer Jenkins

February 5, 2025

5  out of  5
rating by Jennifer Jenkins
"Kyle was awesome. Very pleased with him. He gets a 💯."
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Jayne Cade

October 31, 2024

5  out of  5
rating by Jayne Cade
"Definitely ask for Anthony !! He’s the best , he quick and great at getting the best price for car insurance very happy with the outcome we got and super friendly and professional!!"
We responded:
"Thank you Jayne! We appreciate you!"
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Christy Leeson

October 22, 2024

5  out of  5
rating by Christy Leeson
"Kyle is my favorite! He got me the best rated! He is very helpful and understanding! So glad I switched from progressive to state farm. I'm forever grateful for my agent"
We responded:
"Awesome! Thank you Christy!"
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tucker hammond

August 29, 2024

5  out of  5
rating by tucker hammond
"Worked with Kyle to get a quote and then get switched over to State Farm. He was very easy to work with, was knowledgeable and had great communication"
We responded:
"Wonderful! Thank You Tucker. We appreciate you!"
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Chris VanBuskirk

July 16, 2024

5  out of  5
rating by Chris VanBuskirk
"Great agency with good communication, good coverage and clear pricing. Kyle handled our new policy from start to finish. Within days of starting our new policy, my wife was traveling and got a flat tire. We thought we would have to use the roadside assistance coverage on our policy. Within minutes of reaching out, Kyle responded, walked me through the process and put my mind at ease while my wife was stranded on the side of the road. State Farm might be a big company, but you will have an agent here that is only a phone call or text away. Can’t recommend them enough!"
We responded:
"Thank You Chris!!!! Wonderful! Thank You! We appreciate you! "
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April Lewis

July 12, 2024

5  out of  5
rating by April Lewis
"Anthony was very professional and helpful. Great experience!"
We responded:
"Wonderful! Thank You! We appreciate you"
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Anteshyja Flintroy

July 12, 2024

5  out of  5
rating by Anteshyja Flintroy
"Great service! Kyle always goes above and beyond to make sure we have what we need. Thank you for all that you do !"
We responded:
"Awesome! Wonderful! Thank You! We appreciate you!"
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Matt Kysor

July 12, 2024

5  out of  5
rating by Matt Kysor
"We’ve been super pleased with SF , Herbie and Kyle Strange. Great customer service. Accessible when needed and always willing to help answer any questions."
We responded:
"Awesome! Thank You! We appreciate you"
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Storm Mclaughlin

July 11, 2024

1  out of  5
rating by Storm Mclaughlin
"Im trying really hard to figure out why you would put a quoted amount on my mail for a monthly payment, That's not even a good quote to begin with! I've had state farm before through a different branch for hundreds less a month than what you quoted me for... That's a horrible price for 1 car, basic full coverage. Hell, i had a zero deductible last time and only paid about 100 a month. Talk about horrible marketing also."
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Betty Coleman

April 23, 2024

3  out of  5
rating by Betty Coleman
"Paid bill"
We responded:
"Thank You Betty. Have a Great Day!"
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John Williams

January 30, 2024

5  out of  5
rating by John Williams
"circa 1/12/21, I called last minute while purchasing a new vehicle looking to secure auto insurance. Agent (Justin) was nice enough to stay past his shift to get me coverage so that I could drive my new vehicle home that night. Justin went above and beyond and got me covered! Thank you, sincerely. 1/30/24 I would like to leave another 5 star review for Herbie Strange Insurance in Chillicothe, OH. I had recently hit a deer and had to open a claim for repairs. My agent Jacob was excellent and did a stellar job in helping me thru the whole process. He was great to work with. Great communication and great customer service. Again thanks Jacob! and the Herbie Strange team for being there when I needed you!"
We responded:
"Thank You Shaun!!! We Appreciate You!!!"
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Lynn Kidd

December 19, 2023

5  out of  5
rating by Lynn Kidd
"Steve Neal was very helpful with switching my policy to State Farm and assisting me with signing up for "Drive Safe and Save". 100% recommend!"
We responded:
"Thank You Lynn! We appreciate you!"
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T K

November 23, 2023

4  out of  5
rating by T K
"I love my insurance company... Great people helping me with my hectic life."
We responded:
"Wonderful! Teresa Thank You! We appreciate you!"
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Sarah Davis

November 1, 2023

5  out of  5
rating by Sarah Davis
"Anthony was very helpful with switching my policies to State Farm! 100% recommend."
We responded:
"Wonderful! Sarah Thank You! We appreciate you!"